【Mkla047】E-commerce Operation Tutorial Service Privacy Policy

Produced by: Hangzhou Zhongjia Shunyi Technology Service Co., Ltd.

Office Address: Room E1146, 11th Floor, Building 2, No. 368 Xiangwang Street, Wuchang Street, Yuhang District, Hangzhou City, Zhejiang Province

To protect the personal information security and legitimate rights and interests of users of the 【Mkla047】E-commerce Operation Tutorial Service (hereinafter referred to as "this Service"), and to regulate the collection, use, storage, and protection of personal information, this Privacy Policy is formulated in accordance with relevant laws and regulations and in light of the actual operation of this Service.

I. Scope of Application

This Privacy Policy applies to all users who purchase and use this Service through official channels, covering the processing of personal information generated throughout the entire process, including tutorial purchase, access activation, learning and use, after-sales consultation, and feedback.

II. Collection of Personal Information

(I) Necessary Information Collected

Account Registration Information: The mobile phone number and email address required when registering a learning account are used for account verification, identity binding, and the issuance and retrieval of tutorial access permissions.

Order Transaction Information: Order data generated when a user purchases a tutorial, including order number, payment time, payment amount, tutorial type, and identity verification information related to payment (used only for payment security verification, not storing complete sensitive payment information), is used to complete the transaction, verify order compliance, and handle subsequent order-related issues.

Device and Login Information: When a user logs into their learning account or accesses tutorial pages, the system automatically collects information such as device model, login IP address, login time, and operation logs. This information is used to ensure account login security, investigate access anomalies, and optimize the service experience.

(II) Voluntarily Provided Information

When users provide after-sales consultations or feedback, the order screenshots, screenshots of abnormal tutorial access pages, and problem descriptions they proactively provide to customer service are used to accurately locate and resolve user issues.

Supporting documents provided by users for special services such as refund applications (such as duplicate payment vouchers, screenshots of inaccessible tutorials, etc.) are only used for the review and processing of the corresponding service.

III. Use of Personal Information

Service Delivery: Using collected account information to bind users' tutorial learning permissions, sending tutorial access links and learning guides to registered email addresses to ensure users can access learning services normally; utilizing order information to complete transaction verification, ensuring a secure and smooth payment and delivery process.

After-Sales Support: Based on user-provided order information and problem descriptions, answering order questions, handling permission activation anomalies, processing refund requests, and following up on feedback and suggestions to improve service response efficiency and quality.

Service and Content Optimization: Summarizing and analyzing non-personally identifiable information such as user operation logs and learning feedback to optimize tutorial content, improve access processes, and enhance system stability, providing users with more tailored e-commerce operation learning services.

Security and Risk Control: Utilizing device login information and order verification data to identify and prevent risks such as account theft, abnormal orders, and fraud, protecting user accounts and assets.

IV. Storage and Protection of Personal Information

(I) Storage Period and Method

Personal information will be stored for the shortest time necessary to achieve the purpose of information collection: Account registration information will be continuously stored during the account's existence and will be deleted according to regulations after the user cancels the account; order transaction information will be retained for 3 years from the date of order completion for subsequent order verification and dispute resolution; device and login information, operation logs, etc., will be retained for 6 months, after which they will be automatically desensitized or deleted.

All personal information is stored on legal and compliant servers in China, and data protection is carried out using encryption technology to prevent information leakage, tampering, or loss.

(II) Security Protection Measures

A multi-layered security protection system will be established, with strict access permissions set for the information storage system. Only authorized personnel are permitted to access relevant information when performing their work duties, and personnel must sign confidentiality agreements and assume the obligation of information confidentiality.

Regular information security risk assessments and technical maintenance will be conducted, and system vulnerabilities will be patched promptly; multiple verification mechanisms will be set up for key links such as payment verification and permission binding to ensure information and transaction security.

Disclosing complete user personal information to any third party is strictly prohibited. User personal information may not be provided to external parties without the user's explicit authorization or mandatory legal requirements. If it is necessary to provide such information, it will be anonymized, and the recipient will be required to fulfill the same confidentiality obligations.

V. User Rights

Right to Inquire and Correct: Users can log in to their personal accounts to inquire about their account information, order records, etc. If any information is found to be incorrect, users can contact customer service to apply for correction. Customer service will complete verification and processing within 1-3 business days.

Right to Cancel Account: Users can apply to cancel their learning account through official customer service channels. Before canceling the account, any outstanding orders must be settled. After cancellation, all personal information in the account will be deleted or anonymized according to regulations, and tutorial learning access cannot be restored.

Right to Deletion of Information: Subject to compliance with laws, regulations, and the service agreement, users may apply to delete specific personal information. If it is verified that there is no need to retain it, the deletion will be completed promptly; however, this excludes information that needs to be retained due to legal requirements or order verification.

VI. Third-Party Information Processing

This service will not proactively share user personal information with third parties. Third-party information exchange only occurs in the following special circumstances:

Payment Process: When a user makes a payment, payment-related information will be transmitted to a third-party payment institution to complete the payment process. The information processing practices of such institutions follow their own privacy policies.

Compliance Requirements: If required by laws and regulations, judicial authorities, or administrative regulatory departments to provide user-related information to designated institutions, this will be strictly implemented in accordance with legal procedures, and user information security will be protected to the extent permitted.

VII. Changes to the Privacy Policy

This company reserves the right to revise this privacy policy based on updates to laws and regulations, adjustments to service functions, etc. The revised privacy policy will be publicized through official websites, learning platform announcements, and other channels, and will take effect after a 7-day public notice period. Continued use of this service constitutes acceptance of the revised privacy policy.

VIII. Contact Us

If users have any questions or objections regarding the processing of personal information or the Privacy Policy, please contact us through the following channels:

Customer Service Email: 18850685726@163.com (Please indicate "Privacy Policy Inquiry + Username" in the email subject)

Customer Service Hotline: (+86) 18850685726 (Service Hours: Monday to Friday, 9:00-18:00)

After-sales Inquiry: You can consult on personal information-related issues in real time through the "Customer Service Center" portal on the platform.

This Privacy Policy shall take effect from the date of its publication. Hangzhou Zhongjia Shunyi Technology Service Co., Ltd. reserves the right to the final interpretation of this policy. If the content of this policy conflicts with national laws and regulations, the provisions of laws and regulations shall prevail.